Deliveries & Returns

DELIVERY INFORMATION

We are pleased to offer  FREE standard delivery to the UK on all orders.
All orders delivered within 3-5 working days Monday to Friday excluding bank or public holidays

RETURNS

We hope that you are delighted with your purchase but if you are not then you can return any item within 30 days of receipt as long as it is unused and in its original packaging.

  • For damaged or faulty goods, we will arrange a collection at no cost to you. We will then offer a replacement, an alternative, or a full refund, depen
  • ding on your preference.
  • Unwanted rugs? No problem! You have 30 days to return them back to us at your own cost, no questions asked. Please return your rug to:
    • Rugs & More, York House, Wetherby Road, York, Y026 7NH.
    • We recommend parcel2go.com for returns with options for collection and drop off services. 
    • Once the rug is received & processed a full refund will be processed.
  • Cancellation before dispatch? No problem at all! Simply send us an email, and we'll make sure it doesn't get sent out. contact us on hello@rugsandmore.co.uk. To cancel your order prior to despatch, please email us, quoting your order number, prior to despatch. If you cancel your order after goods have been despatched, you will be responsible for any return carriage charges.
  • In case of defects or complaints, please e-mail hello@rugsandmore.co.uk and attach some photos of the issue.

Please send the rug back to us, ensuring your order number is included on the address label. Make sure the rug is rolled with its name and barcode (found on the label in one corner) visible. The rug should be securely re-wrapped and watertight for its return journey. We recommend using a signed-for service, as proof of sending does not guarantee proof of delivery.

Once your parcel has been received it can take up to 14 days for a refund payment to appear on your bank statement.

 

RETURN ADDRESS

Rugs & More Ltd

Mosaic Fulfillment

York house

Wetherby Road

YO26 7NH