Dear Elaine,
Thank you for your feedback and for taking the time to share your experience with us.
We’re really pleased to hear you found the doormat beautiful on arrival—it means a lot to us that it made a great first impression. That said, we’re truly sorry to hear that it hasn’t held up to expectations with use.
Coir mats, by nature, are designed more for function than softness, and their bold printed designs can sometimes darken with frequent use, especially in high-traffic areas. While they add charm to entrances, they do benefit from gentle shaking or occasional brushing to keep them looking their best.
We completely understand your concern about cleaning and will pass this feedback on to our product team. We’re always looking for ways to improve practicality as well as appearance.
Thank you once again for your honest review. If there’s anything else we can help with, please feel free to reach out to us at hello@rugsandmore.co.uk.
Warm regards,
The Rugs & More Team
www.rugsandmore.co.uk
